UTILITY RESOURCES

NOTE:
If you call an agency and they are out of funding at that time, ask if you can leave your name & contact information for when they do have funding.  Many agencies receive NEW funding from various sources throughout the year and are not always told ahead of time when the new funding 
will arrive!  

If you are the parent of a child with a serious illness  OR  ill yourself, please check under the "Financial Resources" pages for programs that will help you with your utilities as well 
as housing! 



METRO DETROIT & WAYNE COUNTY

NOTE:  Check the instructions at the TOP of the page before calling these agencies!

The Information Center
20500 Eureka Road, Suite 110
Taylor MI  48180
Phone: 734-282-7171
Email:  info@theinfocenter.info
Website:  www.theinfocenter.info
Utility referral & assistance for downriver residents.


Our Children's Fund                                    
C/O West Bloomfield School District
5810 Commerce Road
West Bloomfield MI 48324
Website:  http://www.westbloomfield.k12.mi.us/wbsd/District/Portal/Our-Children-s-Fund-146.html
Funding requests have included necessities such as medical & dental expenses, eyeglasses, 
school supplies & clothing, summer school classes & academic enrichment, gas, food, utility 
bills as well as assistance at the holidays in December. For over a decade, OCF has been a safety 
net for our children putting hope back into their lives as well as that of their families. Only for the school children of this district!! 


Perfecting Community Care Center                     
7100 E. Davison
Detroit MI 48212
Phone: 313-365-2273
Website:  www.perfectingcdc.org
THAW utility assistance distribution center.


Perry Outreach Center                                           
2047 S. Beatrice 
Detroit MI  
Phone:  
St. Andrew Benedict:  313-381-1184
St. Mary Magdalen:    313-381-8566
St. Henry:  313-381-0711
Christ the Good Shepherd:  313-928-1324
St. Andre Bessette:  313-383-8514
People in need of help with food, utility bills, clothing, medical, household goods or other needs, 
etc. can contact any of the five parishes above!  This is open to people who reside within the boundaries of the five parishes in S.W. Detroit; Lincoln Park, Ecorse, River Rouge, Melvindale 
and northern Allen Park.  Plans are in progress to offer other services such as enrichment classes and job counseling. 


Neighborhood Service Organization
Administration Office:
882 Oakman Blvd.  Suite E 
Detroit MI  48238
Phone: 313-961-4890
AND
Harper Gratiot Multi-Service Center
9641 Harper Ave.
Detroit MI  48213
Phone: 313-923-5050 x 8265
Website:  www.nso-mi.org


Health Emergency Lifeline Programs (H.E.L.P.)              
1726 Howard
Detroit MI  48216
Phone: 313-832-3300  OR  888-435-5655
Email:  help@helpoffice.org
Website:  www.helpoffice.org
Helps low-income people with utilities including water bills.  
Must have HIV/AIDS and/or Hepatitis C.


Latino Family Services
3815 W. Fort Street
Detroit MI  48216
Phone:  313-841-7380
Website:   http://www.latinofamilyservices.com
As a THAW screening site, Latino Family Services is able to provide utility assistance
to families and individuals on current shut-off status. The utility account must be in 
client’s name and home address with no prior illegal usage. 


South Eastern Michigan Indians, Inc.       
26641 Lawrence 
Center Line, MI 48015
Phone: 586-756-1350
Email:  Semii1975@yahoo.com
Website:  www.semii1975.org
Assistance with locating resources or providing direct services with utility assistance.


Detroit Area Agency on Aging--1A
1333 Brewery Park Blvd., Suite 200
Detroit MI 48207
Phone: 313-446-4444
Website:  www.daaa1a.org
Serves cities of Detroit, Grosse Pointe, Grosse Pointe Farms, Grosse Pointe Park, 
Grosse Pointe Shores, Grosse Pointe Woods, Hamtramck, Harper Woods and Highland Park.
AND
Area Agency on Aging--1B
29100 Northwestern Hwy.  Suite 400
Southfield MI  48034
Phone: 248-357-2255  OR  800-852-7795
Website:  www.aaa1b.org
AND
The Senior Alliance, Inc.--1C
350 Second Street  Suite 201
Wayne MI  48184
Phone: 734-722-2830  OR  800-815-1112
Website:  www.aaa1c.org
Serves all of Wayne County, excluding areas served by Region 1-A


Wayne Metropolitan Community Action Agency    (NOW serving the City of Detroit!)    
Administrative Office:
2121 Biddle Avenue                                   
Wyandotte MI  48192                                              
Phone:  734-284-6999        Detroit Residents ONLY call: 313-388-9799  (see note above!)
M-F  8:30 a.m. to 5 p.m.
Website:  www.waynemetro.org
Emergency utility help at this office for those in Lincoln Park, Melvindale, 
River Rouge, Ecorse, Allen Park, Southgate, & Wyandotte. 
AND
26650 Eureka Road
Taylor MI  48180
Phone: 734-955-6752 #230  Cheryl
This office services Taylor, Brownstown, Brownstown Twp. Wayne, Flat Rock, 
Rockwood, Riverview, Trenton, Gibraltar, & Grosse Ile.
AND
Starfish Building
3000 Hively
Inkster MI  48141
Phone:  734-727-3121   Shannon
This office services Livonia, Plymouth, Northville, Garden City, Redford, Dearborn, 
Inkster and Dearborn Heights.  
AND
6094 Second Street
Romulus MI  48174
Phone: 734-729-7635
This office serves Van Buren, Canton, Belleville, Sumpter, Romulus, Westland, Wayne, 
Huron Twp.
Look under "Weatherization Resources" as well!


Note:  If your water gets shut off and you live in Detroit, and you are on public assistance, 
consult your Dept. of Human Service case worker FIRST and for more direction and assistance, contact the National Welfare Rights Union on the fourth floor of the Central United Methodist 
Church, 23 E. Adams in downtown Detroit.  Their phone number is 313-964-0618.


The WAVE Fund          
C/O Compuware
One Campus Martius 
Detroit  MI  48226
Phone:  313-267-8000
Website:  www.dwsd.org
Open to Detroit residents whose annual income is less than 150% of the federal poverty level. Provides financial assistance with water & sewage bills.  


Samaritan Assistance Center
140 Superior Blvd.
Wyandotte, MI  48192
Phone:  734-285-8450  OR  734-285-9470 x 150
Utility assistance for Wyandotte residents ONLY.


Downriver Community Conference                
15100 Northline Road            
Southgate, MI  48195          
Phone:  734-362-3475  Weatherization
Phone:  734-362-7059   Utility help   (new phone number!)
Website:  www.dccwf.org
Financial assistance to income eligible families for household energy bills  (Not eligible 
for those in Brownstown, Dearborn, Lincoln Park, Southgate, Taylor, Woodhaven or Wyandotte). Weatherization repairs to homes to decrease energy cost:  
Allen Park, Brownstown Twp., Ecorse, Flat Rock, Gibraltar, Grosse Isle, Lincoln Park, Melvindale, River Rouge, Riverview, Rockwood, Romulus, Southgate, Taylor, Trenton, Woodhaven, Wyandotte.


ACCESS
(Serves Wayne County only)
2651 Saulino Ct.
Dearborn MI  48120
Phone:  313-842-7010
Website:  www.accesscommunity.org


Livonia Dept. of Community Resources
(Serves Livonia only)
Phone:  734-466-2538  
Website:
http://www.ci.livonia.mi.us/Departments/CommunityResources/CommunityResourcesHomePage.
aspx
Residents who received a gas, electric or fuel heating shut-off notice 
can apply for a one-time loan of up to $500.


Livonia Cares Assistance Program 
Website:  www.LivoniaCares.org 
In 2012, Livonia Cares Assistance Program was formed. This action was precipitated by a variety 
of federal, state and local decisions that produced substantial reduction in the amount of funds available to social service agencies for utility assistance and other financial emergencies. There 
were approximately 2000 Livonia residents at-risk for homelessness or having their utilities shut- 
off this past year. Livonia Cares partners with the Wayne Metro Community Action Agency to 
provide utility assistance to needy residents. Participating churches can refer people who call or come into their churches in search of help to a skilled case worker at Wayne Metro. The staff at Wayne Metro does the screening, intake and can administer help as needed. In addition to Livonia Cares funds, Wayne Metro can also help connect clients to other programs and services to put them on a path to long-term self-sufficiency. It is the intent of the program to provide one-time grants to help as many people as possible.


Black Family Development
Family Preservation & Support
2995 E. Grand Blvd.
Detroit MI  48202
Phone: 313-758-0150
Website:  www.blackfamilydevelopment.org
Must be City of Detroit residents; open referral process. 


Jewish Family Services
Orley Building
6555 W. Maple
West Bloomfield MI 48322
AND
Crown Pointe Office Complex
25900 Greenfield Road Suite #405
Oak Park MI 48237
Phone: 248-592-2313  OR  248-661-1836
Website: www.jfsdetroit.org


St. Vincent DePaul
Van Elslander Family Center
3000 Gratiot Avenue
Detroit MI  48207
Phone:  313-393-2930
Website: www.svdp.org 
As one of its Special Works, the Society of St. Vincent de Paul - Detroit has been providing 
energy assistance to those living in poverty, to senior citizens, the disabled and to others 
who may be in danger of having their heating services discontinued. By partnering with the 
Michigan Public Service Commission and THAW, the Society has been able to extend help 
with energy bills to several thousands of underprivileged households.
&
Catholic Social Services
305 Michigan Ave. 10th Floor
Detroit MI 48226
Phone: 313-237-5905
Website: www.aodonline.org/AODOnline/AODOnline.htm
Emergency assistance with utilities may be available.


United Community Housing Coalition
220 Bagley  Suite 224
Detroit MI  48226
Phone:  313-963-3310


Accounting Aid Society
The Community Tax and Resource Center
7700 Second Avenue  
Detroit MI    48202
Phone:  866-673-0873
Website:  www.accountingaidsociety.org
Offers information on getting assistance with paying utility bills as well 
as free income tax preparation, and home ownership programs.


City Of Dearborn
Economic and Community Development Department
13615 Michigan Ave., Dearborn
Phone: 313-943-2180
Website:  www.cityofdearborn.org



LENAWEE COUNTY

NOTE:  Check the instructions at the TOP of the page before calling these agencies! 


UNITED WAY of SOUTHEASTERN MICHIGAN
Phone:  2-1-1  Within county
Phone:  1-866-561-2500  Outside of county
Searchable 2-1-1 database:  http://www.centralmichigan211.org/GetHelpGiveHelp.htm


Area Agency on Aging--Region 2 
102 N. Main Street
Brooklyn MI 48230
Phone: 517-592-1974  OR  800-335-7881
Website:  http://www.r2aaa.net


Michigan Community Action Agency Association
400 W. South Street
Adrian, MI  49221
Phone:  734-263-7861  OR  800-432-1845
AND
1214 Greenwood
Jackson, MI  49203
Phone:  517-784-4800  OR  800-491-0004
AND
55 Barnard
Hillsdale MI  48242
Phone:  517-437-3346  OR  800-750-9300
Email:  info@caajih.org
Website: http://www.caajlh.org
Maintains an emergency fund for people who are experiencing home heating-related 
emergencies.   Working poor, elderly and handicapped residents who have received 
a shut-off notice or are in need of emergency fuel delivery assistance.  


The Salvation Army--Adrian Corps.
217 W. Church Street
Adrian MI  49221
Phone:  269-265-2038
Website: www.salvationarmyusa.org




MACOMB COUNTY

NOTE:  Check the instructions at the TOP of the page before calling these agencies! 


​Macomb County Resource Site
http://macombresources.info 


UNITED WAY 
Phone 2-1-1  Within county
Phone: 1-800-552-1183  Outside the county


Detroit Library TIP LINE
Phone: 313-481-1400 
Website: http://www.detroitpubliclibrary.org/specialservice/tip
Referral for Wayne, Oakland and Macomb Counties and website can only be accessed 
from a Detroit library computer.  Call the number for help. 


HOPE Center
33222 Groesbeck Hwy. 
Fraser MI  48026
Phone: 586-294-HOPE (4673)
Website:  www.hopecentermacomb.org
Our vision is to transform lives, one family at a time. Hope Center's goal is to promote 
the development and well-being of people in need. We accomplish this by partnering 
with other human service agencies to connect families with a wide range of community 
resources at our one-stop-shop of human services. The services provided by Hope Center 
focus on increasing the self-sufficiency of individuals and families. Hope Center allows all 
of its clients access to these services with compassion, dignity, and respect and our vision
is to transform lives, one family at a time. 


Ray of Hope                             JUST ADDED 6/26/2014 
Phone:  586-321-0998
The Ray of Hope will be assisting Macomb County residents to apply for utility bill assistance. Applicants must have paid at least $225 one bill in the past 6 months or pay that amount when applying.  THAW staff may grant consideration for extenuating circumstances in special cases. Applicants must call for an appointment only between 10:30 a.m. and Noon; and 1:30 p.m. to 
3 p.m. Monday through Friday. 


Michigan Community Action Agency Association
Macomb County Community Services Agency
VerKuilen Building
21885 Dunham Road,  Suite 10
Clinton Twp., MI  48036
Phone: 586-469-6999  between 8 a.m. and 4:30 p.m. weekdays
Email: mccsa@macombcountymi.gov
Website:  www.macombcounty.gov/mccsa
AND
Macomb Community Services Agency Center
18 Market Street
Mt. Clemens MI  48043
Phone: 586-469-6964
AND
Northern Macomb Area including Armada, Bruce Township, Chesterfield Twp. (north of 23 Mile Rd.)
Lenox, Macomb Twp. (north of 23 Mile Rd.), Memphis, New Baltimore (north of 23 Mile Rd.), New Haven, Ray, Richmond, Romeo, Shelby Twp. (north of 23 Mile Rd.), or Washington Twp.
Contact the North Action Center:
58144 Gratiot
New Haven, MI  48048
Phone:  586-749-5146   (closed Tuesdays)
AND
Southern Macomb Area including Roseville, Center Line, Eastpointe, or Warren.
Contact the South Action Center:
22856 Ryan Rd.
Warren MI  48091
Phone:  586-759-9156
NOTE:  Macomb County Community Services Agency may be able to assist with a furnace 
repair and / or replacement through their Weatherization program.  However, this is not an 
emergency service!   Phone: 586-469-6329. 


Veterans Trust Fund
21885 Dunham Road, Ste.3
Robert A Verkuilen Bldg.
Clinton Twp., MI  48036
Phone: 2-1-1  OR  586-469-5315


The Salvation Army Mt. Clemens Corps.
55 Church Street 
Mt. Clemens, MI  48043
Phone: 586-469-6712
AND
The Salvation Army-Warren Corps.
24140 Mound Road
Warren MI  48066
Phone:  586-754-7400 
Website:  http://centralusa.salvationarmy.org


Jewish Family Services 
Orley Building
6555 W. Maple 
West Bloomfield MI 48322
AND 
Crown Pointe Office Complex
25900 Greenfield Road Suite #405
Oak Park MI 48237
Phone: 248-592-2313   OR  248-661-1836
Website:  www.jfsdetroit.org


Open Door Outreach Center
7170 Cooley Lake Road
Waterford MI  48327
Phone: 248-360-2930
Email:  opendoor4328@sbcglobal.net
Website:  www.opendooroutreachcenter.com
Provides assistance to families experiencing emergency-related utility needs as funding permits. 




MONROE COUNTY

NOTE:  Check the instructions at the TOP of the page before calling these agencies! 


UNITED WAY of SOUTHEASTERN MICHIGAN               
Phone:  Call 2-1-1  Within county                                          
Phone:  1-800-552-1184  Outside the county                     


NEW!!  See the Downriver Community Conference listing under Wayne County!


The Salvation Army                                                 
815 E. First Street                                                              
Monroe MI  48161                                                                     
Phone: 734-241-0404                                                                
Website:  http://centralusa.salvationarmy.org                                                                       
Assistance with utility assistance for qualifying individuals, based on income level and 
who have a shut-off notice and "decision notice" from the Department of Human Services.


Monroe Community Opportunity Program  (M.C.O.P.)  
1140 South Telegraph Road
Monroe  MI  48161
Phone:  734-241-2775 ext. 228
Website:  www.monroecountyop.org
Assistance with utility assistance for qualifying individuals, depending on income level, 
who have a shut-off notice AND a"decision notice" from the Department  of Human Services. 


Monroe Community Mental Health
1001 South Raisinville Road
Monroe MI  48161
Phone: 734-243-7340
For persons with a documented diagnosis of a serious, persistent mental illness, assistance 
with utilities may be available if the person has received two denials from other agencies.  


Veterans Trust Fund
29 Washington Street
Monroe MI  48161
Phone: 734-240-7359
Limited assistance for veterans who have had wartime service.  Must have a shut-off notice 
and ability to pay in the future.


Monroe Missionary Baptist Church
14260 South Dixie Hwy.
Monroe MI  48161
Phone: 734-241-6860
Limited assistance with utilities, typically paying only a small portion. 


St. Mary's St. Vincent DePaul
127 N. Monroe Street
Monroe MI 48162
Phone: 734-241-9067
Limited assistance with utilities, typically paying only a small portion.


St. John's St. Vincent dePaul
511 S. Monroe Street
Monroe MI  48161 
Phone: 734-241-8910 
Limited assistance with utilities, typically paying only a small portion.


St. Michaels / St. Vincent dePaul
510 W. Front Street
Monroe MI  48161
Phone: 734-241-8645
Limited assistance with utilities, typically paying only a small portion.  



OAKLAND COUNTY

NOTE:  Check the instructions at the TOP of this page before calling these agencies! 

Detroit LIbrary TIP LINE
Phone: 313-481-1400 
Website: http://www.detroitpubliclibrary.org/specialservice/tip
Referral for Wayne, Oakland and Macomb Counties and website can only be accessed 
from a Detroit library computer.  Call the number for help. 


South Oakland Shelter                                                      
18505 W. 12 Mile Road    
Lathrup Village  MI  48076                                                   
Phone:  248-809-3773
Website:  www.southoaklandshelter.org
Utility assistance to prevent homelessness.  


Oxford Orion FISH             
487 First Street
Oxford Township MI  48371
Phone:  248-628-3933
Email:  oxfordorionfish@gmail.com
Website:  http://oxfordorionfish.org
Financial assistance to help pay utility shut-offs for those in need in a the villages of Oxford, 
Lake Orion and their townships, and parts of Leonard, Lakeville, Addison and Oakland Townships. 


Rochester Area Neighborhood House
1234 Inglewood  
Rochester MI  48307
Phone: 249-651-5836
Website:  www.ranh.org
Helps keep utilities operational.  They are a THAW (The Heat and Warmth Fund) approved site.
Serves those in Auburn Hills, Lakeville, Leonard, Oakland Twp., Rochester & Rochester Hills. 


Lighthouse of Oakland County           
46156 Woodward Ave. 
Pontiac MI 48342
Phone: 248-920-6100  (new number!)
Website:  www.lighthouseoakland.org 
​Serves all of Oakland county.


Salvation Army Farmington Hills
Phone:  248-477-1153
Salvation Army Royal Oak
Phone:  248-585-5600
Website:  http://centralusa.salvationarmy.org


Jewish Family Services 
Orley Building
6555 W. Maple 
West Bloomfield MI  48322
AND 
Crown Pointe Office Complex
25900 Greenfield Road   Suite #405
Oak Park MI  48237
Phone:  248-592-2313  OR  248-661-1836
Website:  www.jfsdetroit.org


Oakland Livingston  Human Service Agency  
(OLHSA)
Central Office
196 Cesar E. Chavez Avenue     
PO Box 430598
Pontiac MI  48343-0598
Phone:  248-209-2600
Email:  info@olhsa.org
Website:  www.olhsa.org
AND
South Office
345 E. Nine Mile Road
Ferndale MI  48220
Phone:  248-542-5860
Email:  info@olhsa.org
AND
Livingston Office
2300 E. Grand River Avenue   #107
Howell MI  48843
Phone:  517-546-8500
Email:  livingston@olhsa.org
Provides emergency assistance for utilities for qualifying families in Oakland 
and Livingston counties.


Open Door Outreach Center                
7170 Cooley Lake Road
Waterford MI  48327
Phone: 248-360-2930
Email:  opendoor4328@sbcglobal.net
Website:  www.opendooroutreachcenter.com
Crisis funding for residents of Waterford, White Lake, W. Bloomfield, Keego Harbor, 
Sylvan Lake, Walled Lake and parts of Wixom.  Referrals from other agencies accepted.


Soldiers Relief Fund:  Pontiac
Phone:  248-858-0785
Soldiers Relief Fund:  Troy
Phone:  248-655-1250
Soldiers Relief Fund:  Walled Lake
Phone:  248-926-3368


CALL FOR HELP / Emergency Senior Cell Phone Program
Oakland County Sheriff's Office
1200 N. Telegraph Road  Bldg. 38E
Pontiac MI 
Phone: 248-975-9700
Website:  http://www.oakgov.com/Pages/home.aspx
Free cell phones that can contact help in an emergency are distributed 
from 9 a.m. to noon every Friday.  


Active Faith Community Services         
401 S. Washington 
PO Box 188
South Lyon  MI  48178
Phone:  248-437-9790
Website:  http://www.activefaithcs.org/1/230/index.asp
​Our mission is to provide long term and temporary assistance to those who have fallen 
on difficult times in hopes of returning them to the independent pursuit of their life’s goals.
​South Lyon 
•New Hudson 
•Salem
This 84 square mile area comes under 6 different municipalities. You must live in the South Lyon School District.
1. South Lyon City 
2.  New Hudson 
3.  Lyon Township 
4.  Green Oak Township 
5.  Salem Township
6.   Northfield Township



WASHTENAW COUNTY

NOTE:  Check the instructions at the TOP of the page before calling these agencies! 


ALSO:  See Active Faith Community Services directly above for those that live in the 
               appropriate area!


e-Washtenaw Data Base 
wwww.ewashtenaw.org/government/
departments/portww.ewashtenaw.org/government/departments/port
Provides referral and direct assistance to low-income county residents who need emergency 
help with utility payments. The program, funded by grants from Washtenaw County and 
the Michigan Department of Human Services (DHS), is a last resort for applicants who have exhausted all other community resources.
AND
Saline Area Social Service Inc.
131 E. Michigan Avenue
Saline MI 48176
Phone: 734-429-4570
Website: Same as above
Utility assistance


UNITED WAY 
Phone 2-1-1  Within county
Phone: 1-800-552-1183  Outside of the county


SOS Crisis Center
101 S. Huron Street 
Ypsilanti  MI  48197
Phone:  734-485-8730
Email:  info@soscs.org 
Website:  www.soscs.org 
Assistance with utility bills as funding allows.


The Salvation Army of Washtenaw County
The Salvation Army--Ann Arbor Corps.
100 Arbana Drive
Ann Arbor, MI  48103
Phone:  734-668-8353
AND
The Salvation Army-Ypsilanti  Corps.
9 S. Park Street
P.O. Box 980426
Ypsilanti MI  48198
Website: http://centralusa.salvationarmy.org
Often provides emergency funds for urgent needs. 


Veterans Trust Fund
2155 Hogback Road
Ann Arbor MI  48103
Phone:  734-971-2195












































STATE-WIDE RESOURCES
PHONE SERVICES

Ameritech Michigan Lifeline
Phone: 1-800-621-8650
AND
AT&T
1-800-244-4444
Website:  www.att.com/lifeline
AND                                                           
CenturyTel Lifeline Service                           
Phone: 800-201-4099                                          
Website:  www.centurytel.com
Phone service for income-eligible families.
AND
AT&T Directory Assistance Exemption
Phone: 800-244-4444
Website:  www.att.com
Offers free local directory assistance to AT&T customers with visual impairments 
who have difficulty using a telephone directory.  A physician's prescription is required.


Lifeline Service AND Link-Up
Lifeline Telephone Assistance is available to help qualified customers with their monthly phone bills.  
Lifeline service provides a discount on your monthly bill.  You may be qualified if you receive some 
form of government assistance.   Reduces the installation charge for phone service by 50%, up to 
$30 for qualified customers.  Also provides discounts for basic local wireline telephone service on 
monthly telephone bills.  All local wireline telephone service providers in Michigan are required to 
provide Link-Up and Lifeline.   Contact your local telephone company to apply!


Reach Out Wireless
P.O. Box 27168
Columbus OH  43224
Phone:  877-870-9444 
Email:  enroll@reachoutmobile.com
Website:  www.reachoutwireless.com
If you participate in a government low-income assistance program, 
you qualify for free mobile service.  Only one phone per address. 


Safelink Wireless
Phone:  800-977-3768
Website: www.safelinkwireless.com
Same criteria as program above.


Assurance Wireless          
P.O. Box 686
Parsippany, NJ  07054
Fax:  1-877-732-3018
Same criteria as program above.  


Freephone2phone.com        
Look up a local access number on the service's website:
dial that number and listen to a 10-12 second ad; then 
call to any of the 54 countries (mostly landline numbers)
for FREE for 10 minutes max



CABLE SERVICES              

Comcast has launched the Internet Essentials Program aimed at getting low-cost home Internet service 
to families whose children are receiving free school lunches through the National School Lunch Program.  
If you receive the Bridge Card program, your K-12 students are automatically eligible for the free school 
lunch program (look under the "Food Resources" page on this website to sign up). To sign up for the 
Comcast deal, you have to go through an application process that starts with callling 855-8-INTERNET  
OR 855-846-8376.  Cost is just $9.95 plus tax a month.  If you don't have a computer, one can be purchased 
from them for $149.99 plus tax.   Website:  www.InternetEssentials.com 


PROJECT ENDEAVOR        

A program for empowering Deaf and Hard of Hearing Americans with access to high-speed Internet.   
Current projects include discounted monthly costs for high-speed Internet services and free video communications equipment of your choice.  Project Endeavor works with VRS providers to offer you
this equipment for FREE! Customised packages and rate plans are available for transition students, 
VR clients, those who are income-eligible and those who are currently without access to high-speed 
Internet.  Poor credit history?  We can help with your deposit to get you started because we recognize 
your need for high-speed Internet access.  Call Monday to Friday from 7 a.m. to 10 p.m. 877-638-6377, 
email info@projectendeavor.com, or go to the website at www.PROJECTENDEAVOR.COM  




GAS & ELECTRICAL SERVICES & SOME WATER SERVICE PROGRAMS!

Coalition to Keep Michigan Warm  (listings of state-wide resources!)
Website:  www.dleg.state.mi.us/mpsc/winterwise/energy_assistance.htm


THIS IS A WONDERFUL PROGRAM!!          

Schedule a FREE DTE Energy Consultation where DTE's energy consultants will visit your home 
to provide a personalized energy assessment that will evaluate the energy efficiency of your home 
and they will INSTALL FOR FREE, Energy Star compact fluorescent light bulbs, water-saving facet 
aerators for kitchen and bath, water-saving shower heads and wrap your water heater and pipes! 
Schedule an appointment today by calling 877-497-2191 and you can visit 
www.dteenergy.com/saveenergy 


NOTE:  
This should be the FIRST place below that you apply to as you will need your  "Decision Notice"
to apply to other agencies! 


State Emergency Relief Program     (S.E.R.)              
Phone:  800-292-5650 energy assistance hotline        Apply online for faster service! 
Website:  www.michigan.gov/MIBridges 
Low-income residents can get help to pay utility bills throughout the year with this program.  Provides 
immediate help to individuals and families facing conditions of extreme hardship or to emergencies 
that threaten health and safety.  Program covers needs such as payment for heating fuel, electricity, 
home repairs, relocation assistance, rent assistance or burial.  Eligibility is based on demonstration 
of immediate need.  Visit your local Department of Human Services Agency for assistance and bring 
your bills and financial information.  Check in at the desk before 11 a.m. and you are guaranteed to be 
seen that day!  Do NOT go on Wednesdays! 

NOTE:  NEW CHANGES EFFECTIVE 10/3/2013    

S.E.R. caps for heat and electricity at the Dept. of Human Services have been changed to Natural 
Gas and Wood/Other Fuel Types to $450 and Non-Heat Electricity to $450, All -Electric $450, Deliverable 
Fuel  to $450, effective 10/3/13.  Deliverable fuels (such as propane and fuel pellets) requests only qualify 
if the remaining fuel supply is at 25% or less.  Minimum payments for energy services over the past six 
months must have been paid, unless the group is "categorically eligible" (everyone in the home is active 
on the same Bridge Card case, plus a few other requirements).  

All energy-related State Emergency Relief (S.E.R.) requests, including furnace repairs, heat and electricity
services must fall within the crisis season which now runs from November 1st through May 31st each year.
Requests for funds covering those services made between June 1 and October 31 will be denied.

NEW!!  A shut-off notice will NOT be needed for S.E.R. qualification--a past-due notice on a bill is sufficient.
The new paper S.E.R. application form (DHS 1514) is the only form needed for submissions.  You can 
download this form at: 
http://www.michigan.gov/documents/dhs/Application_for_State_Emergency_Relief_DHS_1514_419862_7.pdf
OR you can also do an application at www.michigan.gov/mibridges.



NOTE:  DTE Programs 

Medical Emergencies
If an account is subject to shut off for non-payment, a shut off may be postponed for up to 21 days 
due to a medical emergency.  Written proof from a doctor or notice from a public health or social 
services agency that service shut-off will aggravate an existing medical emergency must be provided.  
Phone:  1-800-477-4747    Websitewww.dteenergy.com

Energy Direct
Department of Human Services (DHS) matches the names of clients with shutoff status customers 
of DTE, Consumer's, and Secom.  Clients sign up for this automated program and receive a maximum 
of $550 for heat/$550 for electricity.  Shutoff is avoided for 30 days and a notice does not go to their 
home.  DHS will alert clients when a shutoff notice has been paid.
Deliverable Fuel Assistance
Low-income customers with a deliverable fuel emergency can apply for assistance through 
the Michigan Community Action Agency Association by calling 517-321-7500.
Earned Income Credit
This credit is available based on the income level and number of qualifying child dependents.  
To apply for the credit, you must file a federal income tax return with Schedule EIC.  You can 
receive an advance cash payment through your employer or apply for the credit at tax time.
Contact the IRS to apply. Phone:  313-628-3722   Website: www.dteenergy.com
Home Heating Credit
Low-income customers, seniors 65+, and residents with disabilities are eligible to obtain heating 
bill funding through the Michigan Department of Treasury.  For more information, visit 
Website: www.michigan.gov/heatingassistance.    
​AND
Eligibility for the Home Heating Credit is based on annual household income, the number of household 
members, and other factors. State income tax returns do not have to be filed to receive the credit,
so many who are eligible for it are not required to file taxes. To find out if you qualify for the Home 
Heating Credit, and to make an appointment, call: 
Accounting Aid Society (AAS)
7700 Second Avenue, Suite 314
Detroit, MI 48202-2411
Phone:  313-556-1920
Website:  www.accountingaidsociety.org


Shut-off Protection-Active Duty in the Military
If you or your spouse is called to full-time active military service during a time of declared national 
or state emergency or war, you may apply for shut-off protection for up to 90 days.  You may request 
extensions of this protection by re-applying.  You must provide verification of active duty status.  
At the end of active duty, you must notify DTE of your status.  You will still be required to pay for 
the energy service used during your participation in this program.  DTE will enroll you in a payment 
plan for all past due amounts to be paid within one year.  Contact DTE Energy for more information. 
Residential Low-Income Assistance Credit
Low-income customers may qualify for a $6 per month credit on their account ($12 per month if served 
by both Detroit Edison and MichCon).  For more information call 877-477-4747.  You will need to take 
proof of your income to one of these three Detroit offices:  2835 Bagley  OR  3000 Gratiot OR  17227 
7 Mile Road, OR  9600 E. 8 Mile, all in Detroit.  If you do not live in Wayne County, you will need to call 
the number above to find the nearest office to you.
Winter Protection Plan 
If you are a low-income or senior citizen customer of a natural gas or electric utility company, rural electric cooperative, regulated by the Michigan Public Service Commission or an alternative energy supplier and 
would like to participate in the Winter Protection Plan, a payment deferral program that provides winter 
shut-off protection from November 1st to March 31st, contact your local energy supplier or the Michigan 
Public Service Commission at 1-800-292-9555 for details or visit their website at www.michigan.gov/mpsc


THE HEAT & WARMTH FUND  (THAW)
Obtain financial donation assistance toward your winter utility bills.  
607 Shelby Street Suite #400
Detroit MI 48226 
Phone: 800-866-8429      Cell phone users call: 800-552-1183
Email:  info@thawfund.org   
Website:  http://thawfund.org
Residents are eligible who:
1. Income must be at or below 250% of 2009 Federal Poverty Level
2. have exhausted federal and state funded programs
3. are in shutoff status (except seniors, age 62 or older)
If you live in subsidized housing, you are not eligible for assistance unless you spent 30% of your 
income on household costs (rent, utilities, and water) in the past year. Please see website for other 
needed guidelines. THAW (a Detroit-based non-profit) will distribute $4.8 million in emergency energy 
assistance to about 8,000 families with emergency energy issues each year, across 70 counties in 
Michigan.  
​&
For more information on the energy assistance programs, call 800-866-8429  OR  dial 2-1-1 in Calhoun, 
Kalamazoo, Kent, Jackson, Macomb, Muskegon, Oakland, Ottawa and Wayne counties and across the 
Upper Peninsula.


​UNITED WAY of SOUTHEASTERN MICHIGAN
Phone:  Call 2-1-1  Within county
Phone: 1-800-552-1183 Outside the county
For referrals to agencies that have grant funds for this need. 


Detroit LIbrary TIP LINE
Phone: 313-481-1400 
Website: http://www.detroitpubliclibrary.org/specialservice/tip
Referral for Wayne, Oakland and Macomb Counties and website can only be accessed 
from a Detroit library computer.  Call the number above for help.


Michigan Veteran Trust Fund
Phone:  313-899-1162
Website: www.michigan.gov/dmva
Serves Veterans and spouses (legally married at the time of the veteran's death) of deceased Veterans.


Wayne County Soldiers & Sailors Relief
28 W. Adams Suite 1710
Detroit MI 48226
Phone: 313-224-5045
Website:  www.waynecounty.com
Serves Veterans and spouses (legally married at the time of the veteran's death) of deceased Veterans.


Hemophilia Foundation of Michigan
1921 W. Michigan Ave.
Ypsilanti  MI  48197
Phone:   734-544-0015  OR  800-482-3041 # 8
Website:  www.hfmich.org
The Emergency Financial Assistance Program is available to consumers who find themselves 
in a temporary financial emergency. The funds can be accessed for such items as food, utility 
bills, rent, and car repair for individuals whose bleeding disorder impacts their income.  For 
those affected by hemophilia, von Willebrand, other coagulation disorders, hepatitis, HIV or AIDS 
and whose bleeding disorder impacts their income.  
Grant Assistance is dependent on:
Severity of the need
Ability of applicant to change his/her financial standing
Status of the Financial Aid Fund
Applicant must not have received financial aid from HFM in the past twelve months
Requests may come directly from the applicant or from the applicant's hemophilia treatment center.


​SEMCO ENERGY Gas Company
Website:  http://www.semcoenergygas.com/Default.aspx?id=96&b=201&p=73
Coordinates with a variety of agencies to offer payment plans and assistance programs to help customers 
with their gas bills. The most important thing is to contact SEMCO as soon as you know you cannot pay 
your entire gas bill. We will work with you to set up a suitable payment plan or advise you of assistance
agencies in your area. 


Consumers Energy Payment Assistance Program
Phone: 800-477-5050
Website:  www.consumersenergy.com
Consumers Energy developed the Consumers Affordable Resource for Energy (CARE) Program in partnership with (3) assistance agencies and the Department of Human Services (DHS) to help eligible low income customers with a history of energy assistance to afford monthly energy bills. The program is funded through a State of Michigan grant from the Low-Income Energy Assistance Fund (LIEAF), administered by the MPSC. Customers enrolled in CARE may not receive crisis assistance for energy from the DHS State Emergency Relief (SER) program.   


SALVATION ARMY  
Website: www.USC.SalvationArmy.org/PeopleCare
​Since 1983, PeopleCare is a collaborative effort between the Michigan-based utility company Consumers 
Energy and the Salvation Army to help Michigan residents in need. Charitable donations from Consumers 
Energy customers and employees allow The Salvation Army to extend emergency material assistance to 
families ranging from energy for both material assistance and bill credits on a case by case basis in the 
context of its broader social services. Since inception, the PeopleCare program has helped over 375,000 
Michigan households with support totaling nearly $50 million.


St. Vincent DePaul
Van Elslander Family Center
3000 Gratiot Avenue
Detroit MI 48207
Phone: 313-393-2930
Website: www.svdp.org 
As one of its Special Works, the Society of St. Vincent de Paul - Detroit has been providing 
energy assistance to those living in poverty, to senior citizens, the disabled and to others 
who may be in danger of having their heating services discontinued. By partnering with the 
Michigan Public Service Commission and THAW, the Society has been able to extend help 
with energy bills to several thousands of underprivileged households.
&
Catholic Social Services
305 Michigan Ave. 10th Floor
Detroit MI 48226
Phone: 313-237-5905
Website: www.aodonline.org/AODOnline/AODOnline.htm
Emergency assistance with utilities may be available.
Please also check under the "WEATHERIZATION RESOURCES" 
webpage as well for more programs to save on your utilities!
HOME
 
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& Low-Cost
Summer Camps)
 
 
Check www.myrateplan.com
www.lowermybills.com and 
www.billshrink.com (cell phones only) 
to find a landline or cellphone provider that's a good fit for you.  Always call 
the carrier to try to negotiate an even lower rate than the online quote.  


Never pay for 411 again!  Just dial 
800-466-4411, state your location
and what you're looking for.  


Unless you have unlimited calling, 
extra minutes cost money.  You can check your usage from your cell phone for FREE!  For AT&T, T Mobile and Verizon, dial *646* and press "send".  
For Sprint dial *4 and follow the prompts! 


Can't afford an unlimited-text-messaging cell phone plan?  Sign up for a FREE email account through Google 
(gmail.com) or AOL (aol.com) and as 
long as you have access to a computer, you can text any mobile number (and receive texts) through your account 
for free! 





If you've updated your old phone and still 
have that first-generation iPhone or outdated BlackBerry handing around, log onto www.GreenPhone.com OR 
www.CellForCash.com to get a free estimate 
of its worth (It could be as much as $150!.  
Send it using their free shipping label and 
you'll get a check in return.  (GreenPhone 
also plants a tree for every cellphone it recycles).  

Also check out trade-in sites like www.Swappa.com (for Android devices  www.Gazelle.com 
(for Apple products and other brands) 
and www.CashforCellPhonesUSA.com

Many sites also offer free shipping! 
This page was last updated: August 21, 2014