NOTE:
This page has been split into 3 separate pages in order to make it easier to find the needed Resources, but to also add even more Resources!
For Gas & Electric Resources, please go to this page: Gas & Electric Resources
For Cable Internet Resources, please go to this page: Cable & Internet Resources
PHONE RESOURCES:
Ameritech Michigan Lifeline
Phone: 1-800-621-8650
AND
AT&T
1-800-244-4444
Website: www.att.com/lifeline
AND
CenturyTel Lifeline Service
Phone: 800-201-4099
Website: www.centurytel.com
Phone service for income-eligible families.
AND
AT&T Directory Assistance Exemption
Phone: 800-244-4444
Website: www.att.com
Offers free local directory assistance to AT&T customers with visual impairments
who have difficulty using a telephone directory. A physician's prescription is required.
Lifeline Service AND Link-Up
Lifeline Telephone Assistance is available to help qualified customers with their monthly phone bills.
Lifeline service provides a discount on your monthly bill. You may be qualified if you receive some
form of government assistance. Reduces the installation charge for phone service by 50%, up to
$30 for qualified customers. Also provides discounts for basic local wireline telephone service on
monthly telephone bills. All local wireline telephone service providers in Michigan are required to
provide Link-Up and Lifeline. Contact your local telephone company to apply!
Reach Out Wireless
P.O. Box 27168
Columbus, OH 43224
Phone: 877-870-9444
If you participate in a government low-income assistance program,
you qualify for free mobile service. Only one phone per address.
Safelink Wireless
P.O. Box 220009
Milwaukie, OR 97269-0009
Phone: 1-800-723-3546
Same criteria as program above.
Assurance Wireless
P.O. Box 686
Parsippany, NJ 07054
Phone: 888-898-4888
Same criteria as program above.
CALL FOR HELP / Emergency Senior Cell Phone Program
Oakland County Sheriff's Office
1200 N. Telegraph Road Bldg. 38E
Pontiac, MI
Phone: 248-975-9700
Free cell phones that can contact help in an emergency are distributed from 9 a.m. to noon every Friday
for those living in Oakland County.
WATER BILL RESOURCES
MULTIPLE AREAS:
Community Action Alliance WRAP
Water Residential Assistance Program
Website:
WRAP Connect Center hours are 9:00 am to 4:30 pm Monday through Friday, excluding holidays.
All applicants and program participants should call (313) 386-WRAP (9727) or fill out our Service
Request form and a customer service representative will contact you within two business days.
DETROIT & METRO DETROIT, OUT-WAYNE COUNTY
VETERANS: Please look under the Veterans Financial Resources page on this site to find programs
that are just for YOU!
Detroit LIbrary TIP LINE
Phone: 313-481-1400
Referral for Wayne, Oakland and Macomb Counties and website can only be accessed
from a Detroit library computer. Call the number above for help.
Health Emergency Lifeline Programs (H.E.L.P.)
1726 Howard
Detroit, MI 48216
Phone: 313-832-3300 OR 888-435-5655
Email: help@helpoffice.org
Website: www.helpoffice.org
Helps low-income people with utilities including water bills.
Must have HIV/AIDS and/or Hepatitis C.
Wayne Metropolitan Community Action Agency (NOW serving the City of Detroit!)
Corporate Office:
7310 Woodward Ave., Suite 800
Detroit, MI 48202
Phone: 313-388-9799 Detroit Residents ONLY TTY: 1-800-649-3777
AND
2121 Biddle Avenue
Wyandotte, MI 48192
Phone: 734-284-6999
M-F 8:30 a.m. to 5 p.m.
Website: www.waynemetro.org
If you need help with paying utility bills or restoring your utility services, contact the Wayne
Metro CONNECT Call Center at the number above to learn if you are eligible for assistance.
If you are eligible, you will be given an appointment to meet with a Direct Service Specialist
(DSS) at one of the many Wayne Metro sites throughout Wayne County. (The Wayne Metro
CONNECT Call Center will tell you about any documents you must bring to your appointment.
Your specialist will guide you through all necessary steps to access utility assistance programs
or to get your utilities restored.
&
You will also meet with a Community Resource Navigator (CRN) who will guide you to other
beneficial services and programs to help you find employment, advance your education, build
financial security, improve your housing situation, and address any other needs that you or
your family may have.
Home Energy Supports
If you are a Wayne County resident, our Home Energy Supports program can provide you
with assistance in paying past-due utility bills including electricity and gas (or other deliverable
fuels such as home heating oil). We can also provide guidance to help you get your utility services
restored if they have been shut off.
&
Water Residential Assistance Program (WRAP)
The WRAP’s mission is to administer the distribution of the Great Lakes Water Authority (GLWA)
WRAP funding to the eligible, low-income residential customers of the GLWA service areas, with
a vision to create a transformative water utility assistance program focusing on bill assistance,
conservation, and self-sufficiency initiatives.
NOTE:
City of Detroit residents who are not eligible for WRAP assistance can enroll in the DWSD 10/30/50
Payment Plan. The plan allows for customers to pay down arrears by spreading them across future
payments. For more information please call 313.267.8000 or visit www.detroitmi.gov/dwsd.
&
One-time assistance of up to $500 per household for the City of Highland Park. Income restrictions and eligibility requirements apply.
&
Look under "Weatherization Resources" as well!
The Detroit Water and Sewerage Plan
Phone: 313-267-8000
The city's repayment plan has no income restrictions and lets customers spread payments over
a 24-month period. Customers who have been shut-off must put down 10% deposits for restoration,
30% if they are shut-off a second time and 50% following a third shut-off.
The Water Access Vollunteer Effort Fund / The WAVE Fund
Main Office - Water Board Building
735 Randolph Street
Detroit, MI 48226
&
Eastside Office
13303 E. McNichols
Detroit, MI 48205
&
Westside Office
15600 Grand River
Detroit, MI 48227
Phone: 313-267-8000
Open Monday- Friday from 8:30 am-5:00 pm
Email: wave@wmenergy.com
Website: https://www.wavefund.org
Website: http://detroitmi.gov/dwsd
The WAVE Fund is designed to provide assistance to low-income residents of the City of Detroit.
Proof of low-income status must be provided in the form of Department of Human Services credentials, evidence of unemployment benefits, social security and/or disability benefits.
•The account must be in the resident's or spouse's name and the applicant must live at the account
address.
•The customer should discuss bill payment options with the Detroit Water and Sewerage Department
(DWSD) before applying for WAVE Fund assistance
•Service must be off or a shut-off notice received. Shut-off notice is waived for seniors over 62 years old (Overdue notice is sufficient).
•WAVE assists with paying the dollar amount needed to restore or maintain water services.
The maximum allowance for assistance is 50% of the bill up to $500
•Customers may receive WAVE Fund help only once in any calendar year.
•The WAVE Fund assistance must restore service or assure service continuation for at least 30 days
•The customer must make arrangements with DWSD to pay any remaining balance over the amount
of the WAVE funding provided.
•Applicants should apply for all other state federal or private assistance.
&
Detroit residents may apply for WAVE assistance by calling 313-267-8000 or visiting a Detroit
Water & Sewerage Department (DWSD) Customer Care Center. DWSD staff will complete
the paperwork and submit to WAVE for consideration.
ALSO, please be sure to bring the following (3) items with you to the Water Department:
•Your water bill with your account information displayed
•Personal Identification
•Proof of Income (or lack thereof)
HERE TO HELP FOUNDATION
P.O. Box 480
Royal Oak, MI 48068
Offers the Lets Keep the Lights On program as well as water utility assistance.
Open to Wayne County & Oakland County.
HYDRATE DETROIT
24 Avalon
Highland Park, MI 48203
Phone: 313-279-0608
Email: water4detroit@gmail.com
Website: www.hydratedetrot.org
A water relief non-profit organization providing immediate emergency water deliveries and water
restoration to families in the City of Detroit experiencing water shutoffs.
Offers:
- Emergency water delivery
- Consultation
- Advocacy
- Restoration of water services
- Educational workshops
- Volunteer training
Downriver Community Conference
15100 Northline Road
Southgate, MI 48195
Phone: 734-362-3475 Weatherization
Phone: 734-362-7059 Utility help (new phone number!)
Website: www.dccwf.org
Financial assistance to income eligible families for household energy bills (Not eligible
for those in Brownstown, Dearborn, Lincoln Park, Southgate, Taylor, Woodhaven or Wyandotte).
See Wayne-Metro CAA above!
Weatherization repairs to homes to decrease energy cost:
Allen Park, Brownstown Twp., Ecorse, Flat Rock, Gibraltar, Grosse Isle, Lincoln Park, Melvindale,
River Rouge, Riverview, Rockwood, Romulus, Southgate, Taylor, Trenton, Woodhaven, Wyandotte.
Detroit Area Agency on Aging--1A
1333 Brewery Park Blvd., Suite 200
Detroit, MI 48207
Phone: 313-446-4444
Website: www.daaa1a.org
Serves cities of Detroit, Grosse Pointe, Grosse Pointe Farms, Grosse Pointe Park,
Grosse Pointe Shores, Grosse Pointe Woods, Hamtramck, Harper Woods and Highland Park.
AND
Area Agency on Aging--1B
29100 Northwestern Hwy. Suite 400
Southfield, MI 48034
Phone: 248-357-2255 OR 800-852-7795
Website: www.aaa1b.org
AND
The Senior Alliance, Inc.--1C
5454 Venoy
Wayne, MI 48184
Phone: 734-722-2830 OR 800-815-1112
Website: www.aaa1c.org
Serves all of Wayne County, excluding areas served by Region 1-A
The Information Center
20400 Superior
Taylor, MI 48180
Phone: 734-282-7171
Email: info@theinfocenter.info
Website: www.theinfocenter.info
Utility referral & assistance for downriver residents.
Perfecting Community Development Corporation
7616 E. Nevada Street
Detroit, MI 48234
Phone: 313-365-2273
Website: http://perfectingcdc.org
The Community Care Center is the community empowerment division and acting human
service facility for Perfecting Community Development Corporation. Also a THAW utility
assistance distribution center.
The Salvation Army / Dearborn Heights Citadel Corps
26700 Warren
Dearborn Heights, MI 48127
Phone: 313-563-4457 #105
Water assistance provided as funding is available. Valid Michigan ID matching address
on past-due or shut-off notice bill, decision letter from DHS may be required assistance
(depends on City).
LENAWEE COUNTY
NOTE: Check the instructions & agencies at the TOP of the page before calling these agencies!
VETERANS: Please look under the Veterans Financial Resources page on this site to find programs
that are just for YOU!
UNITED WAY of SOUTHEASTERN MICHIGAN
Phone: 2-1-1 Within county
Phone: 1-866-561-2500 Outside of county
Searchable 2-1-1 database: http://www.centralmichigan211.org/GetHelpGiveHelp.htm
Area Agency on Aging--Region 2
102 N. Main Street
Brooklyn, MI 48230
Phone: 517-592-1974 OR 800-335-7881
Website: http://www.r2aaa.net
Community Action Agency Association
400 W. South Street
Adrian, MI 49221
Phone: Lenawee County- Burt Fenby 517-263-7861 bfenby@caajlh.org
AND
1214 Greenwood
Jackson, MI 49203
Phone: Jackson County - Kate Lambert Lee 517-784-5185 klee@caajlh.org
AND
55 Barnard
Hillsdale, MI 48242
Phone: Hillsdale County- Maxine Vanlerberg 517-437-3346 mvanlerberg@caajlh.org
Email: info@caajih.org
Website: http://www.caajlh.org
Maintains an emergency fund for people who are experiencing home heating-related emergencies.
Working poor, elderly and handicapped residents who have received a shut-off notice or are in need
of emergency fuel delivery assistance. May have water assistance.
The Salvation Army--Adrian Corps.
217 W. Church Street
Adrian, MI 49221
Phone: 269-265-2038
Website: www.salvationarmyusa.org
MACOMB COUNTY:
Michigan Community Action Agency Association
Macomb County Community Services Agency
VerKuilen Building
21885 Dunham Road, Suite 10
Clinton Twp., MI 48036
Phone: 586-469-6999 between 8 a.m. and 4:30 p.m. weekdays
Email: mccsa@macombcountymi.gov
Website: www.macombcounty.gov/mccsa
AND
Macomb Community Services Agency Center
18 Market Street
Mt. Clemens, MI 48043
Phone: 586-469-6964
AND
Northern Macomb Area including Armada, Bruce Township, Chesterfield Twp. (north of 23 Mile Rd.)
Lenox, Macomb Twp. (north of 23 Mile Rd.), Memphis, New Baltimore (north of 23 Mile Rd.), New Haven,
Ray, Richmond, Romeo, Shelby Twp. (north of 23 Mile Rd.), or Washington Twp.
Contact the North Action Center:
58144 Gratiot
New Haven, MI 48048
Phone: 586-749-5146 (closed Tuesdays)
AND
Southern Macomb Area including Roseville, Center Line, Eastpointe, or Warren.
Contact the South Action Center:
22856 Ryan Rd.
Warren, MI 48091
Phone: 586-759-9156
NOTE: Macomb County Community Services Agency may be able to assist with a furnace
repair and / or replacement through their Weatherization program. However, this is not an
emergency service! Phone: 586-469-6329.
Veterans Trust Fund
21885 Dunham Road, Ste.3
Robert A Verkuilen Bldg.
Clinton Twp., MI 48036
Phone: 2-1-1 OR 586-469-5315
The Salvation Army Mt. Clemens Corps.
55 Church Street
Mt. Clemens, MI 48043
Phone: 586-469-6712
AND
The Salvation Army-Warren Corps.
24140 Mound Road
Warren, MI 48066
Phone: 586-754-7400
Website: http://centralusa.salvationarmy.org
Jewish Family Services
Orley Building
6555 W. Maple
West Bloomfield, MI 48322
AND
Crown Pointe Office Complex
25900 Greenfield Road Suite #405
Oak Park, MI 48237
Phone: 248-592-2313 OR 248-661-1836
Website: www.jfsdetroit.org
Open Door Outreach Center
7170 Cooley Lake Road
Waterford, MI 48327
Phone: 248-360-2930
Email: opendoor4328@sbcglobal.net
Website: www.opendooroutreachcenter.com
Provides assistance to families experiencing emergency-related utility needs as funding permits.
MONROE COUNTY
NOTE: Check the instructions & agencies at the TOP of the page before calling these agencies!
VETERANS: Please look under the Veterans Financial Resources page on this site to find programs
that are just for YOU!
Veterans Trust Fund
29 Washington Street
Monroe, MI 48161
Phone: 734-240-7359
Limited assistance for veterans who have had wartime service. Must have a shut-off notice
and ability to pay in the future.
UNITED WAY of SOUTHEASTERN MICHIGAN
Phone: Call 2-1-1 Within county
Phone: 1-800-552-1184 Outside the county
NEW!! See the Downriver Community Conference listing under Wayne County!
The Salvation Army
815 E. First Street
Monroe, MI 48161
Phone: 734-241-0404
Website: http://centralusa.salvationarmy.org
Assistance with utility assistance for qualifying individuals, based on income level and
who have a shut-off notice and "decision notice" from the Department of Human Services. 
Monroe Community Opportunity Program (M.C.O.P.)
1140 South Telegraph Road
Monroe, MI 48161
Phone: 734-241-2775 ext. 228
Website: www.monroecountyop.org
Assistance with utility assistance for qualifying individuals, depending on income level,
who have a shut-off notice AND a"decision notice" from the Department of Human Services.
Monroe Community Mental Health
1001 South Raisinville Road
Monroe, MI 48161
Phone: 734-243-7340
For persons with a documented diagnosis of a serious, persistent mental illness, assistance
with utilities may be available if the person has received two denials from other agencies.
Monroe Missionary Baptist Church
14260 South Dixie Hwy.
Monroe, MI 48161
Phone: 734-241-6860
Limited assistance with utilities, typically paying only a small portion.
St. Mary's St. Vincent DePaul
127 N. Monroe Street
Monroe, MI 48162
Phone: 734-241-9067
Limited assistance with utilities, typically paying only a small portion.
St. John's St. Vincent dePaul
511 S. Monroe Street
Monroe, MI 48161
Phone: 734-241-8910
Limited assistance with utilities, typically paying only a small portion.
St. Michaels / St. Vincent dePaul
510 W. Front Street
Monroe, MI 48161
Phone: 734-241-8645
Limited assistance with utilities, typically paying only a small portion.
OAKLAND COUNTY
NOTE: Check the instructions & agencies at the TOP of the page before calling these agencies!
VETERANS: Please look under the Veterans Financial Resources page on this site to find programs
that are just for YOU!
Detroit LIbrary TIP LINE
Phone: 313-481-1400
Referral for Wayne, Oakland and Macomb Counties and website can only be accessed
from a Detroit library computer. Call the number for help.
Community Sharing Outreach Center
2909 N. Milford (Apollo Center)
Box 405
Highland, MI 48357
Phone: 248-889-0347
Email: info@community-sharing.org
Website: www.community-sharing.org
A non-profit agency that offers financial assistance with utility shut-offs for in-need
residents of Milford, Highland and part of Wixom.
South Oakland Shelter
18505 W. 12 Mile Road
Lathrup Village, MI 48076
Phone: 248-809-3773
Website: www.southoaklandshelter.org
Utility assistance to prevent homelessness.
Oxford Orion FISH
487 First Street
Oxford Township, MI 48371
Phone: 248-628-3933
Email: oxfordorionfish@gmail.com
Website: http://oxfordorionfish.org
Financial assistance to help pay utility shut-offs for those in need in a the villages of Oxford,
Lake Orion and their townships, and parts of Leonard, Lakeville, Addison and Oakland Townships.
Perfecting Community Care Center
7100 E. Davison
Detroit, MI 48212
Phone: 313-365-2273
Website: www.perfectingcdc.org
Serves Wayne, Oakland and Macomb Counties.
Rochester Neighborhood House
1720 S. Livernois
Rochester, MI 48307
Phone: 249-651-5836
Website: www.ranh.org
Helps keep utilities operational. They are a THAW (The Heat and Warmth Fund) approved site.
Serves those in Auburn Hills, Lakeville, Leonard, Oakland Twp., Rochester & Rochester Hills.
Lighthouse of Oakland County
46156 Woodward Ave.
Pontiac, MI 48343
Phone: 248-972-1493
Website: www.lighthouseoakland.org
Serves all of Oakland County.
Salvation Army Farmington Hills
Phone: 248-477-1153
Salvation Army Royal Oak
Phone: 248-585-5600
Website: http://centralusa.salvationarmy.org
Jewish Family Services
Orley Building
6555 W. Maple
West Bloomfield, MI 48322
AND
Crown Pointe Office Complex
25900 Greenfield Road Suite #405
Oak Park, MI 48237
Phone: 248-592-2313 OR 248-661-1836
Website: www.jfsdetroit.org
OLHSA (Oakland Livingston Human Services Agency)
Central Office (Oakland County)
196 Cesar E. Chavez Avenue
P.O. Box 430598
Pontiac, MI 48343-0598
Phone: 248-209-2600 OR 1-800-482-9250 (Toll Free)
Email: info@olhsa.org
AND
South Office (Oakland County)
1956 Hilton Road
Ferndale, MI 48220-1719
Phone: 248-542-5860
Email: info@olhsa.org
AND
OLHSA (Livingston County)
2300 E. Grand River Suite 107
Howell, MI 48843-7574
Phone: 517-546-8500
Email: livingston@olhsa.org
Emergency Utility Assistance Program
Assistance for residents with a utility shut-off or notice of pending utility shut-off.
Open Door Outreach Center
7170 Cooley Lake Road
Waterford, MI 48327
Phone: 248-360-2930
Email: opendoor4328@sbcglobal.net
Website: www.opendooroutreachcenter.com
Crisis funding for residents of Waterford, White Lake, W. Bloomfield, Keego Harbor,
Sylvan Lake, Walled Lake and parts of Wixom. Referrals from other agencies accepted.
Soldiers Relief Fund: Pontiac
Phone: 248-858-0785
Soldiers Relief Fund: Troy
Phone: 248-655-1250
Soldiers Relief Fund: Walled Lake
Phone: 248-926-3368
CALL FOR HELP / Emergency Senior Cell Phone Program
Oakland County Sheriff's Office
1200 N. Telegraph Road Bldg. 38E
Pontiac, MI
Phone: 248-975-9700
Free cell phones that can contact help in an emergency are distributed
from 9 a.m. to noon every Friday.
Our Children's Fund
C/O West Bloomfield School District
5810 Commerce Road
West Bloomfield, MI 48324
Website:
Funding requests have included necessities such as medical & dental expenses, eyeglasses,
school supplies & clothing, summer school classes & academic enrichment, gas, food, utility
bills as well as assistance at the holidays in December. For over a decade, OCF has been
a safety net for our children putting hope back into their lives as well as that of their families.
Only for the school children of this district!!
Jewish Family Services
Orley Building
6555 W. Maple
West Bloomfield, MI 48322
AND
Crown Pointe Office Complex
25900 Greenfield Road Suite #405
Oak Park, MI 48237
Phone: 248-592-2313 OR 248-661-1836
Website: www.jfsdetroit.org
Active Faith Community Services
401 S. Washington
PO Box 188
South Lyon, MI 48178
Phone: 248-437-9790
Our mission is to provide long term and temporary assistance to those who have fallen
on difficult times in hopes of returning them to the independent pursuit of their life’s goals.
South Lyon
•New Hudson
•Salem
This 84 square mile area comes under 6 different municipalities.
You must live in the South Lyon School District.
1. South Lyon City
2. New Hudson
3. Lyon Township
4. Green Oak Township
5. Salem Township
6. Northfield Township
HERE TO HELP FOUNDATION
P.O. Box 480
Royal Oak, MI 48068
Offers the Lets Keep the Lights On program as well as water utility assistance.
Open to Wayne County & Oakland County.
WASHTENAW COUNTY
NOTE: Check the instructions & agencies at the TOP of the page before calling these agencies!
VETERANS: Please look under the Veterans Financial Resources page on this site to find programs
that are just for YOU!
ALSO: See Active Faith Community Services directly above for those that live in the
appropriate area!
e-Washtenaw Data Base
Provides referral and direct assistance to low-income county residents who need emergency
help with utility payments. The program, funded by grants from Washtenaw County and
the Michigan Department of Human Services (DHS), is a last resort for applicants who have
exhausted all other community resources.
AND
Saline Area Social Service Inc.
131 E. Michigan Avenue
Saline, MI 48176
Phone: 734-429-4570
Website: Same as above
Utility assistance
UNITED WAY
Phone 2-1-1 Within county
Phone: 1-800-552-1183 Outside of the county
SOS Crisis Center
101 S. Huron Street
Ypsilanti, MI 48197
Phone: 734-485-8730
Email: info@soscs.org
Assistance with utility bills as funding allows.
The Salvation Army of Washtenaw County
The Salvation Army--Ann Arbor Corps.
100 Arbana Drive
Ann Arbor, MI 48103
Phone: 734-668-8353
AND
The Salvation Army-Ypsilanti Corps.
9 S. Park Street
P.O. Box 980426
Ypsilanti, MI 48198
Website: http://centralusa.salvationarmy.org
Often provides emergency funds for urgent needs.
Friends In Deed
1196 Ecorse Road
Ypsilanti, MI 48198
Phone: 734-484-HELP (5335))
Email: office@friendsindeedMI.org
Friends In Deed has been around for a while. For over 35 years, we’ve worked to help our neighbors
in need by filling in the cracks of assistance offered by other organizations and nonprofits in the
community. In recent years, we expanded our focus. While we still have two program areas that
help stabilize families in crisis, we now have a third program that focuses on building community
to end poverty:
&
Our Direct Assistance Program helps families prevent utility shut off, repair a car to get to work
or medical appointments, obtain a prescription or other one-time medical need and more.
Our Furniture Program helps families obtain basic-needs furniture, including beds, kitchen tables
and chairs, couches, etc.
Our Circles Program focuses on helping families to lift themselves out of poverty.
Peace Neighborhood Center
1111 North Maple Road
Ann Arbor, MI 48103
Phone: 734-662-3564
Website: www.peaceneighborhoodcenter.org
Case Management Services work one-on-one with famllies and individuals throughout
the community who find themselves in situations requiring help. Peace offers everything
from financial to emotional support, whether is it preventing a family's heat from being
shut off, advocating on their behalf with another agency, etc.
